icon that sits next to any product inside your bag if you decide to save it for later.
Orders placed before 1st August 2024: .
1. FREE instant returns in M&S Click and Collect stores..
You can return any items to select stores free of charge. These stores are:
Bahrian City Center
Bahrain Seef Mall.
2. Self-postage return to the UK
Return your parcel at your own cost through your preferred carrier.
The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage.
Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal here: https://web.global-e.com/Returns/portal/mZmQ. Please contact us If you need to return a faulty or incorrect item.
Our contact centre line 0044 117 450 0032 and is open 9am-5pm (UK time), 7 days a week.
Note: We cannot accept goodwill refunds for bra accessories, earrings for pierced ear, open bedding or face coverings.+
Orders placed after 1st August 2024:
Full-priced items may be returned within 35 days of purchase.
Sale items may be returned within 14 days of purchase.
All items to be returned must be unused.
The original box or bag is not required, but the items must be securely packaged.
Need Some Help?
Returns & Refunds
What is your refund and returns policy?
When will I receive my refund?
Orders placed before 1st August 2024:
We aim to refund you within 35 days. This may take slightly longer during busy periods.
This will be issued back to the original payment method by GlobalE, our international sales facilitation and fulfilment partner. You will receive a confirmation email once your refund has been processed.
Orders placed after 1st August 2024:
If you paid using your debit or credit card, your refund will be credited to the same card. This will take 4-5 working days depending on your bank or card issuer’s policy.
If you paid using Blue Wallet, your refund will immediately be credited back to the same Wallet.
If you paid using Blue Prepaid, you will receive the refund amount in a new Blue Prepaid eCard, which we’ll email to you including the card number and PIN.
Full-priced items may be returned within 35 days of purchase. Sale items may be returned within 14 days of purchase. All items to be returned must be unused. The original box or bag is not required, but the items must be securely packaged.
What if I have a damaged/faulty item?
Orders placed before 1st August 2024:
We’re really sorry to hear that you’ve received an item that’s not in perfect condition.
If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.
To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to mailto:[email protected]. Please also include the following detail so we can help:
Your name
Your order number
Product name and code (the product name and code can be found on your order confirmation email)
A description of the fault
Your preference for a replacement item or refund
Orders placed after 1st August 2024:
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. We’ll provide a refund for damaged/faulty items. To start the process, please visit any of our stores to return the item. If you want it collected from your home, please call Customer Service to arrange courier collection and get your refund process started..
